Return & Refund Policy

Our Promise

At FlagCompany.co, we stand behind every product we ship. Because our items are offered free and you only cover shipping, please read this policy carefully so you know exactly how returns, replacements, and refunds work.

Shipping Costs Are Non-Refundable

The shipping fee you pay covers the actual cost of postage, handling, and fulfillment — we do not profit on shipping. For this reason, all shipping charges are non-refundable, including on replacement orders, refused deliveries, and returns.

Hasn't Arrived? We'll Replace It Free.

Our products ship via USPS First-Class mail, which typically arrives within 10 business days but does not include tracking. If your order has not arrived within 21 days of your order date, contact us and we will help remedy the issue. 

To request a customer service ticket, email us at [Hello@flagcompany.co] with your order number, email, and correct address.

Damaged or Defective Items

If your product arrives damaged or defective, email us within 7 days of delivery with your order number and a photo of the item. We'll ship a free replacement — no need to return the original.

Returns

Because our products are low-cost, free items where you only cover shipping, we generally do not require or accept physical returns. If you're unhappy with your product, contact us and we'll make it right. Any return shipping costs, if a return is requested, are the responsibility of the customer.

Refunds

In the rare case a refund is issued, it applies only to the product portion of your order (where applicable) and never to shipping costs. Refunds are processed to your original payment method and may take 5–10 business days to appear.

Subscriptions

We do not charge membership fees or subscriptions for our standard free flag offer.

Wrong Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an address error, you will be responsible for the shipping cost to resend it.

Contact Us

Questions about your order? Email us at [Hello@flagcompany.co] with your order number and we'll get back to you within 1–2 business days.